Refund Policy
Effective Date: 01/01/2025
At Purusottam Pharma, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand your rights and our process.
1. Eligibility for Refunds
1.1 Refunds are applicable under the following circumstances:
- The product was delivered damaged or defective.
- The wrong product was shipped.
- The product has a manufacturing defect.
1.2 Refund requests must be submitted within 7 days of receiving the product.
1.3 To be eligible for a refund:
- The product must be unused, unopened, and in the original packaging.
- Proof of purchase (order receipt or invoice) must be provided.
2. Non-Refundable Items
Certain items may not be eligible for a refund due to safety or regulatory restrictions. These items will be clearly mentioned on the product page.
3. Refund Processing
3.1 Inspection and Approval
Once we receive the returned item, we will inspect it and notify you of the status of your refund request.
3.2 Refund Method
- Approved refunds will be issued to the original payment method used during the purchase.
- Processing times may vary, but refunds are typically completed within 7-10 business days.
- Once refund is process it will be credited in your bank account within 7-10 working days
4. Cancellations
- Orders can only be canceled if they have not yet been shipped.
- To cancel an order, contact our support team immediately.
5. Contact Us
For any questions or assistance regarding our Refund Policy, please reach out to us:
Purusottam Pharma
Email: support@purusottampharma.in
Phone: +91 73843 91666
Address: Krishnapur, Nalhati, Birbhum, West Bengal, 731237
Return Policy
Effective Date: 01/01/2025
At Purusottam Pharma, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a structured return process.
1. Conditions for Returns
1.1 Products can be returned under the following conditions:
- The product was damaged or defective upon delivery.
- The wrong product was delivered.
- The product has a manufacturing defect.
1.2 To be eligible for a return:
- The item must be unused, unopened, and in the same condition as received.
- The product must be in its original packaging.
- Proof of purchase (order receipt or invoice) is required.
1.3 Return requests must be made within 7 days of receiving the product.
2. Non-Returnable Items
Certain items may not be eligible for return due to safety or regulatory restrictions. These items will be clearly mentioned on the product page.
3. Return Process
3.1 We have a 7-day return policy.
3.2 We do not offer replacements or exchanges.
3.3 Return Authorization
If your return request is approved, you will receive a return authorization along with instructions for sending the item back.
3.4 Ship the Product
- Pack the product securely in its original packaging.
- Ship it to the address provided by our support team.
- Customers are responsible for return shipping costs unless the return is due to our error.
4. Inspection and Approval
4.1 Once we receive the returned product, it will be inspected to verify its condition.
4.2 You will be notified of the approval or rejection of your return request.
4.3 If approved, you can choose:
- A refund (as per our Refund Policy).
5. Shipping and Handling Charges
5.1 Original shipping charges are non-refundable unless the return is due to our error.
5.2 Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
6. Exceptions and Special Cases
6.1 In rare cases where products are non-returnable due to safety or legal restrictions, such items will be clearly mentioned on the product page.
6.2 For bulk orders or wholesale purchases, special return conditions may apply.
7. Contact Us
For assistance with your return, please reach out to us:
Purusottam Pharma
Email: support@purusottampharma.in
Phone: +91 73843 91666
Address: Krishnapur, Nalhati, Birbhum, West Bengal, 731237