Shipping Policy

Effective Date: [01/01/2025]

At Purusottam Pharma, we aim to deliver your products in a timely and efficient manner. Please review our shipping policy to understand the terms and conditions regarding product delivery.

1. General Information

1.1. We deliver products across India.
1.2. Orders are processed and shipped on business days (Monday to Saturday, excluding public holidays).
1.3. Delivery services are provided through Delivery Partner(s), ensuring reliability and efficiency.

2. Order Processing Time

2.1. Orders are typically processed within 2-3 business days after payment confirmation.
2.2. Orders placed after 6:00 PM or on holidays will be processed on the next business day.

3. Shipping Charges

3.1. Shipping charges are calculated at checkout based on:

  • Delivery location.
  • Weight and dimensions of the package.

3.2. Free shipping may be offered for orders exceeding ₹1,000 .

4. Delivery Timeframes

4.1. Estimated delivery times depend on the destination:

  • Local/Metro Cities: 3-5 business days.
  • Other Areas: 7-10 business days.

4.2. Please note that delivery timelines may vary due to unforeseen circumstances like weather, natural disasters, or courier delays.

5. Tracking Your Order

5.1. Once your order is shipped, a tracking number will be provided via email or SMS.
5.2. Use the tracking number to monitor your shipment through our courier partner’s website or customer portal.

6. Delivery Policy

6.1. Orders will be delivered to the shipping address provided during checkout.
6.2. Customers must ensure someone is available to receive the package at the address.
6.3. If delivery is unsuccessful after multiple attempts, the order may be returned to us. Additional shipping charges may apply for reshipping.

7. International Shipping

7.1. Currently, we do not offer international shipping.
7.2. Orders can only be shipped within India.

8. Undelivered or Lost Packages

8.1. In the rare case of an undelivered or lost package:

  • Contact us at support@purusottampharma.in.
  • We will coordinate with the courier service to resolve the issue.

9. Returns Due to Delivery Issues

If the product is returned to us due to incorrect address details provided by the customer:

  • The customer will bear the cost of re-shipping.

10. Contact Us

For any shipping-related inquiries or assistance, please reach out to us:

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.

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